Deploying Cisco Unified Contact Center Enterprise (DUCCE)

Objectives

After final this course, you will be able to:

Classify the basic constituents and procedures of the Unified CCE solution.

Use the available UCCE tools to entire an elementary UCCE system installation.

Dispute the connection and formation steps compulsory to support agent functionality in a UCCE deployment.

Install a basic CCE VXML Solution.

Install, configure and run a CCE Outbound Option Campaign.

Define how to support CCE.

Declaring UCCE

Unified CCE Building and Workings

UCCE Terms, Routing and Additional Components

Accessing UCCE Tools

Lab: Checked Out the Lab Environment

Lab: Discover the Voice Gateway

Lab: Discover CVP and ICM Servers

UCCE Procedures and Call Flows

Using Area Manager

Presenting the Unified CCE Main Installer

Central Organizer Installation

Installing Admin Data Servers and Clients

Constituting ICM for CVP

Configuring CVP for UCCE

UCCE Voice Gateway Internetworking Attentions

Basic IVR Scripting with MicroApps

Lab: Fix the ICM Main Installer

Lab: Fix ICM Central Controller and Admin Data Server/HDS

Lab: Configure/Install PG for CVP and UCM

Lab: Install, Configure and License CVP Components

Lab: Configure IOS Voice Gateway for CVP

Lab: Arrange ICM for CVP Scripting

Lab: Fix a Simple CVP Test Script

Lab: Use ICM Tools to Detect Script Growth

Establish UCM to Support UCCE

Concerning UCCE CTI Software

UCCE Development and Scripting for Additional Manager and IVR Functionality

Allowing Transmissions and RONA

Lab: ICM Scripting with MicroApps

Lab: Configure ICM for Straightforward Agent Functionality

Lab: Install CTI Apparatuses

Lab: CTI Route Point Started Calls

Lab: Construct Calls Using SIP with Proxy

 Basic VXML Functionality

Fixing and Constructing VXML Solution

Discovering Courtesy Callback

Lab: Configure Consideration Callback

Module 5: Installing CCE Outbound Option

Introduction to Outbound Option

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